Summary
AS THE holiday season approaches its peak, the airlines once again show their least attractive side to passengers by failing to reunite them with their luggage when they reach their destination. The Unite union spokesman Steve Turner revealed yesterday that British Airways is still losing nearly 1,000 bags a day in Terminal 5 alone as passengers transfer between flights an extraordinary figure. Yet the response of British Airways is to claim that baggage performance is significantly better than it was this time last year. If so, it suggests that BA's previous performance is even more dismal than most people had thought.
What's more, the figure given by Mr Turner applies only to transfer passengers; there will be further bag losses for passengers on direct flights.See the full content of this document
Extract
Lost Luggage ; Comment
Some of the reasons why BA's luggage ...
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